Track Your Parcel

Where your order is, and what each stage means.

Finding Your Tracking Number

As soon as your cover leaves us we email you a tracking number. It comes from theteam@customcover.uk, so if you cannot see it, check your spam or promotions folder before contacting us.

There is no tracking number before dispatch, because your cover has not been made yet. See the stages below.

The Stages of an Order

  1. Order received. We have your order and your measurements.
  2. Measurements confirmed. We check your figures and come back to you if anything looks unusual. Production does not start until this is done.
  3. In production. Your cover is cut and sewn to your measurements. This is the longest stage. See shipping and delivery for current lead times.
  4. Dispatched. Your cover is with the courier and your tracking number is live.
  5. Out for delivery. Usually the same or next working day after the courier's local depot receives it.

Tracking Your Delivery

Enter the tracking number on the courier's own website, using the link in your dispatch email. The courier's page is always more current than anything we can tell you, because it updates as the parcel is scanned.

Tracking can take up to 24 hours to show movement after dispatch. That is normal and does not mean anything is wrong.

If Your Parcel Seems Delayed

  • Check the tracking first. Most delays resolve themselves within a day or two.
  • Check whether a card was left. If nobody was available to sign, the parcel may be at a local depot or collection point.
  • Check with neighbours, and any safe place you nominated.
  • If tracking has not moved for three working days, email us with your order number and we will chase the courier.

Remote Highland, Island and offshore postcodes take longer than mainland addresses.

Damaged or Missing Parcels

If your cover arrives damaged, contact us within 3 days with photos of the item and the packaging. If a parcel is marked delivered but you do not have it, tell us and we will open an investigation with the courier. Your rights are set out in our refunds and returns policy.

Contact Us

Please include your order number. We aim to respond within 1 to 2 business days.

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